Shipping
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We try our best to ship orders as soon as possible. On an average, it takes us about 5 business days to ship orders out of our studio. However if the order has a customized item and is under production, it may take longer to process the order. Should this happen, we will keep you informed via email or WhatsApp.
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Domestic orders are usually delivered within 3-7 business days post shipping. Saturdays, Sundays and public holidays are not regarded as business days.
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If we anticipate a significant delay in the shipment of your order, we will contact you via email or WhatsApp. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances. We do our best to provide timely deliveries to all our customers.
Please note: We ship to most major cities in India. For shipping to smaller towns please mail us at hello@anurita.com.
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Orders once shipped, cannot be cancelled.
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Delivery
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Within India, we ship through only a registered courier company. Our delivery partner will attempt to deliver the package twice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin code and the nearest landmark (if any). This will help us ensure smooth delivery of your order.
Please note: We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency and / or the package is refused by the recipient.
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Tracking the order
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Once your order is shipped, the Air Way Bill number (AWB no.) and courier partner name is sent to you via SMS, along with a tracker link. Please visit the courier partner website via the shared link, and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
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Should you have any questions about your order dispatch, you can email us at hello@anurita.com or send us a WhatsApp message on + 91 8105900500. We will respond to you at the earliest.
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Damage in transit
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If an unopened shipment shows signs of tampering or damage in transit, please contact us immediately via WhatsApp on +91 8105900500 along with pictures of the shipment. Please note we will not be able to entertain any return or refund in such cases where we do not receive images of the unopened damaged / tampered shipment within 12 hours of receiving the shipment.
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Upon receiving pictures of the unopened damaged shipment, we will revert to you with the next steps of resolution. We will either request you for an unboxing video or will arrange for a reverse pick up of an unopened box. Once we receive the damaged shipment, we will either send a replacement of the same product, or a different product of the same value or refund your order amount.
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Return / Exchange / Refund
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Your purchase is eligible for return or exchange only if it meets the following conditions:
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An incorrect product was delivered to you i.e. the product does not match the item in the order confirmation email.
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If the product you received has a genuine manufacturing defect. Please be mindful that all our products are handmade, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products, which is not regarded as a defect.
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Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
If your purchase meets our return criteria stated above, please email us at hello@anurita.com within 24 hours of delivery (we unfortunately will not be able to entertain emails or images sent over a day after delivery). The email must contain (a) order number (b) delivery address (c) reason for requesting a return, along with the image(s) of the defective or incorrect product.
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Upon receiving your email, if we determine that your purchase qualifies for a return or exchange, we will request you to return the product. We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.
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Once we receive the returned product, and upon inspection find everything in order, we will either send a replacement of the same product, or a different product of the same value or refund your order amount.
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All returns / exchanges courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
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If your return qualifies for a refund, it will be initiated from our end (via the same mechanism through which the payment was made) within 7 days from the date of the returned product passing our inspection and acceptance. However please note, all bank and credit card transfers are subject to the timelines of the respective bank(s).
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Important
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Since we are a very small team, there could be occasions when on account of personal commitments we may not be available to ensure timely dispatches. In such event, we will inform you through banner messages on our website, at the time of your purchase, so that you could take informed decisions.